![]() causing a scene and demanding to know if he had a mailbox here it was embarrassing not only for you but also for your husband. We do not confirm, or disclose information about our mailbox customers without a court order to do so PERIOD.! Several months ago, when you came into the store with your husband in tow. I am the owner and CEO of this corporation. As far as who to speak to above me, there is no one. You weren't pleased with the finished product and I happily gave you a full refund. Once again, we strive to give world class customer service and I'm sorry this did not meet your expectation. We meet customers with the same tone and energy we are given.Īnother customer who witnessed the incident from start to finish, told me he thought my staff handled the situation appropriately and even brought the staff pizza because of how you behaved, spoke to and treated them. No matter how upset a customer may be, we are not here to be verbally abused. We are all adults and should act and treat each other accordingly. I know this was upsetting and frustrating for you and once again, I apologize it did not meet your expectation but to slam the book on the counter and yell at my staff is unacceptable. Let's address your rude behavior when you came into the store to complain. Since you "laminate everything!" you are aware of that, perhaps you should have done this yourself. When laminating this causes bubbling and air pockets. The part of the paper with the now three times raised writing ( the equivalent of 3 sheets of card stock) is about 4-5 mil high and the rest of the paper is flat. That is a great idea but not ideal for laminating because you now have a piece of paper that is not flat across. Your project of adorable hand prints were done on card stock and the writing was then done on 2 different layers of of card stock to making that part 3 sheets of card stock high, I assume it was to give it a 3D effect. You were never told you couldn't laminate card stock. Let me start by saying I'm sorry the laminating did not meet your expectation. We strive on giving world class customer service. I hope they enjoyed their pizza it seems SOME, but not all deserve it. Haha! That's funny! Slamming the project on the counter!! That simply is not me, and yes I was told that the reason it didn't laminate well was because of the paper I used.Īlso Funny how your employees apologized to me when entering the store the second time for their coworkers behavior and how he handled things. Dude, I paid $58 for laminating and binding you aren't going to speak to me like that. He then proceeded to tell me that I'm lucky I even had it since he didn't have to do it for me at all. Buddy I know that you can laminate card stock! Both of my daughters are teachers we laminate everything! You just don't know what you're doing. When I went in there the guy told me that it was because it was card stock. Just putting this out there for UPS STORE 5173 DO NOT, I repeat DO NOT go there, they have ruined a Christmas project that I wanted to have laminated and bound.
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